Confluence polices |
Dated: 01 Oct 2021 these policies replace any previously published or printed policies.
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All policies are subject to change and reviewed periodically. Current coworkers, cinema, or event ticket holders will be notified of any changes applicable to them and have the right to cancel and refund their remaining access period within 2 days after notification of changes are published where changes are made to the policies and conditions that both parties agree they can no longer abide by.
1. General policy
1.1 Agreement: By purchasing any cinema or event tickets, workshop space, coworking desk or using any free offer or promotion for the same, you agree to abide by the following policies in addition to the terms and conditions as stated in your receipt, and/or joining information.
1.2 Non-agreement: Failure to agree or abide by these policies and conditions may result in your ticket, workshop space, or coworking access being cancelled without refund, including your subsequent or remaining access to Confluence being removed plus in the case of a coworking purchase, any desk used being considered abandoned. Any cancellation taken by us for non-agreement by you, may also mean you are requested to leave the premises immediately.
1.3 Owners: Confluence Whanganui Limited is a registered NZ business operating as a social enterprise. Banking and financial management is provided by Double Farley Creative Partners Limited. Your billing and receipts will show further details of this arrangement.
1.4 Owners responsibilities: We work hard to ensure that we provide a safe environment for you to be in by ensuring that all equipment is safe to use, and that any identified hazards are eliminated, isolated, or minimised. Confluence takes your physical and emotional health seriously. If you are finding, or found, anything happening in Confluence stressful or upsetting, please let your hosts know immediately.
1.5 Marketing and site registrations: Visitors to the www.confluence.kiwi website may be able to register their name and email details using the buttons, menu links, or buying items online. Registration may provide a personal login and subsequent access to hidden pages within the website. These pages may contain discount codes or rewards for use in Confluence online shopping. By registering you agree to allow direct email marketing from Confluence and the owning company, Double Farley. Your email or other details will not be provided or sold to any other parties. You can unregister at anytime by following the instructions in your original signup email, or by emailing events@confluence.kiwi with your name and email address and the subject line 'Please unregister me', and we will remove all of your registrations or signups that we can see.
1.5a Confluence Cinema Rewards: Are available to all Confluence online customers, with the limitation of 1 signup per actual person. The intentional misuse of multiple email addresses to receive multiple rewards may invalidate all of your rewards and memberships. The rewards scheme is run by Confluence using a third party system from Veezi ticketing, and is therefore subject to their additional terms and conditions of use which can be found here: https://www.veezi.com/features/loyalty/
1.6 Discount codes and rewards: Can only be used once per product, per transaction, and in the case of rewards, within their specific frequency limits. Buyers of more than one product or service which are applicable to discount codes must buy each product or service one at a time in order to receive the full discount for each. Discounts are applied during check-out and cannot be used after their expiry date.
1.7 Provision of services: Every reasonable effort will be made by the owners of Confluence to meet our commitment to you either in service delivery or maintaining our policies and terms. However circumstances, including those beyond our control, may impede our delivery of these services to you, and if this happens we will communicate with you as soon as possible and continue to do so until those circumstances have been resolved sufficiently to allow our normal service delivery, policies, and terms, to be restored.
COVID-19 Pandemic limitation of services:
1.8 Circumstances impeding services: These are defined as community wide events such as war, strike, quarantine, natural disasters, accidents, or major incidents which disrupt or remove access to the building, building managers, Confluence staff, or the wider area of Whanganui. They also include failure or restriction of services into the building such as water, internet, security, heating, cooling, or power. Plus any circumstances solely impacting the owners or operators of Confluence, or those responsible or delegated for delivering services to you. These can include sickness, travel delay, emergencies, or other unforeseen events. In all of these cases your use of Confluence may be restricted or not possible. The exact definition of an impeding circumstance is entirely at the discretion of the owners.
1.9 Process when impediment of services occurs: Confluence will communicate with you generally via our social media or newsletters. If you have a paid for service in place we will attempt to mitigate any impact on that service, or where not applicable or practical as we decide, we will invoke a cancellation process on your behalf. This will be subject to the terms outlined in section 4.
1.2 Non-agreement: Failure to agree or abide by these policies and conditions may result in your ticket, workshop space, or coworking access being cancelled without refund, including your subsequent or remaining access to Confluence being removed plus in the case of a coworking purchase, any desk used being considered abandoned. Any cancellation taken by us for non-agreement by you, may also mean you are requested to leave the premises immediately.
1.3 Owners: Confluence Whanganui Limited is a registered NZ business operating as a social enterprise. Banking and financial management is provided by Double Farley Creative Partners Limited. Your billing and receipts will show further details of this arrangement.
1.4 Owners responsibilities: We work hard to ensure that we provide a safe environment for you to be in by ensuring that all equipment is safe to use, and that any identified hazards are eliminated, isolated, or minimised. Confluence takes your physical and emotional health seriously. If you are finding, or found, anything happening in Confluence stressful or upsetting, please let your hosts know immediately.
1.5 Marketing and site registrations: Visitors to the www.confluence.kiwi website may be able to register their name and email details using the buttons, menu links, or buying items online. Registration may provide a personal login and subsequent access to hidden pages within the website. These pages may contain discount codes or rewards for use in Confluence online shopping. By registering you agree to allow direct email marketing from Confluence and the owning company, Double Farley. Your email or other details will not be provided or sold to any other parties. You can unregister at anytime by following the instructions in your original signup email, or by emailing events@confluence.kiwi with your name and email address and the subject line 'Please unregister me', and we will remove all of your registrations or signups that we can see.
1.5a Confluence Cinema Rewards: Are available to all Confluence online customers, with the limitation of 1 signup per actual person. The intentional misuse of multiple email addresses to receive multiple rewards may invalidate all of your rewards and memberships. The rewards scheme is run by Confluence using a third party system from Veezi ticketing, and is therefore subject to their additional terms and conditions of use which can be found here: https://www.veezi.com/features/loyalty/
1.6 Discount codes and rewards: Can only be used once per product, per transaction, and in the case of rewards, within their specific frequency limits. Buyers of more than one product or service which are applicable to discount codes must buy each product or service one at a time in order to receive the full discount for each. Discounts are applied during check-out and cannot be used after their expiry date.
1.7 Provision of services: Every reasonable effort will be made by the owners of Confluence to meet our commitment to you either in service delivery or maintaining our policies and terms. However circumstances, including those beyond our control, may impede our delivery of these services to you, and if this happens we will communicate with you as soon as possible and continue to do so until those circumstances have been resolved sufficiently to allow our normal service delivery, policies, and terms, to be restored.
COVID-19 Pandemic limitation of services:
- Confluence Coworking is only available under Alert Level 1 or 2, but Alert Level 2 is restricted to those who were already using Confluence Coworking prior to the Alert Level increase.
- Coworking spaces are not legally allowed to operate at Alert Level 3 or 4. Coworking desk provision is not an essential service, and as coworkers can also work from home if required. Find out more about Confluence Coworking at our current Alert Level here.
- All other Confluence services only operate for the general public under Alert Level 1 or similar conditions locally.
1.8 Circumstances impeding services: These are defined as community wide events such as war, strike, quarantine, natural disasters, accidents, or major incidents which disrupt or remove access to the building, building managers, Confluence staff, or the wider area of Whanganui. They also include failure or restriction of services into the building such as water, internet, security, heating, cooling, or power. Plus any circumstances solely impacting the owners or operators of Confluence, or those responsible or delegated for delivering services to you. These can include sickness, travel delay, emergencies, or other unforeseen events. In all of these cases your use of Confluence may be restricted or not possible. The exact definition of an impeding circumstance is entirely at the discretion of the owners.
1.9 Process when impediment of services occurs: Confluence will communicate with you generally via our social media or newsletters. If you have a paid for service in place we will attempt to mitigate any impact on that service, or where not applicable or practical as we decide, we will invoke a cancellation process on your behalf. This will be subject to the terms outlined in section 4.
2. Fair use policy for coworkers
2.1 Agreement: All coworking benefits, paid or unpaid, are provided on a best endeavours basis, and therefore subject to availability or may change or be removed during your coworking access.
2.2 Notification: Where possible you will be notified of any significant change to your benefits at least 2 working days before they are made.
2.3 Non-notification: In circumstances where prior notification is not possible, for example emergencies, we will try to offer alternatives or work with you to ensure minimal disruption to you. However we cannot guarantee any of the coworking benefits will continue without change, or remain in place. Building access may be restricted by the building owners, and at short notice, so we recommend coworkers keep vital equipment and personal items with them or be prepared to collect them at short notice.
2.4 Your usage: All coworking benefits, including access to the building, are provided to you subject to fair usage.
2.5 Fair usage: No one coworker, or group of coworkers, shall use or access a benefit in a manner which, but is not limited to, cause other coworkers to loose access, or distress, or affects the running of Confluence business as a whole. Determination of fair usage is at the sole discretion of your hosts at Confluence Whanganui Limited, is on a case by case basis without precedence, and is not open to discussion or influence.
2.6 Non-usage: Non-usage is defined as when you are physically not within the Confluence premises for a period of time linked to your most recent paid deal. Any period of non-usage will commence at the start of the calendar month following the month that your last payment was received in. During any period of non-usage we, at anytime, reserve the right to consider your desk abandoned.
2.7 Abandoned desks: In circumstances where we consider your desk, or desk deal, to be abandoned, including our decision of your failure to abide by Confluence policies, we can consider your desk or deal to be abandoned. Abandoned desks or deals will have any personal items removed and stored by Confluence. These items will be stored for a period of 30 days from their removal date, during which time we will make a reasonable effort to contact you using the details you most recently provided. If after 30 days no contact has been made we will then dispose of the items in a commercial bin.
2.2 Notification: Where possible you will be notified of any significant change to your benefits at least 2 working days before they are made.
2.3 Non-notification: In circumstances where prior notification is not possible, for example emergencies, we will try to offer alternatives or work with you to ensure minimal disruption to you. However we cannot guarantee any of the coworking benefits will continue without change, or remain in place. Building access may be restricted by the building owners, and at short notice, so we recommend coworkers keep vital equipment and personal items with them or be prepared to collect them at short notice.
2.4 Your usage: All coworking benefits, including access to the building, are provided to you subject to fair usage.
2.5 Fair usage: No one coworker, or group of coworkers, shall use or access a benefit in a manner which, but is not limited to, cause other coworkers to loose access, or distress, or affects the running of Confluence business as a whole. Determination of fair usage is at the sole discretion of your hosts at Confluence Whanganui Limited, is on a case by case basis without precedence, and is not open to discussion or influence.
2.6 Non-usage: Non-usage is defined as when you are physically not within the Confluence premises for a period of time linked to your most recent paid deal. Any period of non-usage will commence at the start of the calendar month following the month that your last payment was received in. During any period of non-usage we, at anytime, reserve the right to consider your desk abandoned.
2.7 Abandoned desks: In circumstances where we consider your desk, or desk deal, to be abandoned, including our decision of your failure to abide by Confluence policies, we can consider your desk or deal to be abandoned. Abandoned desks or deals will have any personal items removed and stored by Confluence. These items will be stored for a period of 30 days from their removal date, during which time we will make a reasonable effort to contact you using the details you most recently provided. If after 30 days no contact has been made we will then dispose of the items in a commercial bin.
3. Behaviour policy for all users or visitors to Confluence
3.1 You are responsible for: Your own behaviour including looking after your own health & safety. Confluence is also a registered coworking, event, and cinema space under the Safe Space Alliance.
This means that everyone visiting, using, or here for other reasons must follow their part to help protect everyone by:
3.3 Alcohol: We ask that alcohol is not consumed or stored on the premises for any length of time. If temporarily stored here, for example as shopping brought into the space, it should be kept in a closed bag at all times, so must not be placed in view or in any shared fridge or storage.
3.4 Non-prescription drugs: Confluence is a drug free environment. Please do not bring any non-prescription drugs onto the premises.
3.5 Access to the Internet: Internet access within Confluence WiFi coverage area is unrestricted by local network software or hardware. When accessing it on any device you are required to abide by New Zealand law at all times. This includes copyright law, age-restricted material, and any other applicable restriction enforced by the government or other authorities acting for the government. Additional or further restrictions may apply from Confluence's Internet service provider (Spark NZ), and also any service providers you may use via the internet. Confluence and its owning company, Double Farley, are subject to New Zealand laws and will cooperate with any request received where endorsed by applicable authority or order.
3.6 Illegal or objectionable material: We ask that you refrain from downloading, accessing directly or indirectly, or viewing any material or content via the Internet or other digital services whilst at Confluence that is illegal under New Zealand law, or deemed to be objectionable by the same law. Full details can be found here: https://www.dia.govt.nz/Censorship-and-the-Internet
3.7 Personal items: Defined as items which are not owned by Confluence or its owners or staff, yet are brought into or used within any Confluence space. Whilst care is taken by the owners to maintain security in Confluence spaces, it remains your sole responsibility for the safety, security, and usage of any personal items you may bring into the space. This includes safety to others and items owned by Confluence, plus fixtures, fittings, or fabric of the building itself.
3.8 Insurance: The owners of Confluence maintain a public liability insurance for their business operations and a business contents insurance. The contents insurance does not include items not owned by Confluence.
3.9 Welcome pack: A printed welcome pack may be provided to Confluence coworkers which contains additional information on these policies. It must be read in conjunction with these online policies and where a conflict or difference is noted it will be accepted that the online policy or difference is the most up-to-date version. You will be asked to read and sign your acceptance of the policies provided in your welcome pack when you arrive or shortly afterwards. This signed agreement will stand alongside your default agreement as outlined in 1.1 above.
This means that everyone visiting, using, or here for other reasons must follow their part to help protect everyone by:
- Respecting everyone else within Confluence - harassment or bullying of any kind is not acceptable in this space.
- Reporting anything in the environment you feel constitutes a hazard.
- Alerting the relevant New Zealand authorities for hazards such as fire, theft, or other criminal activities.
- Recording any incidents or accidents that occur.
- Ensuring that you have set up your work area to minimise your exposure to physical strain.
- Taking care of your mental and emotional health.
- If you are, or become unwell, the we ask you not to visit, enter, use or continue using Confluence. This is especially important with anyone experiencing cold or flu symptoms such as a persistent runny nose, fever, cough, or anything reasonably considered a symptom of COVID19 as defined under www.covid19.govt.nz. If any of this occurs while your are here then we ask you promptly, and safely, alert Confluence staff while leaving, or very soon after you have left.
- Following all Personal Protective Equipment (PPE) recommendations or requirements as signed, communicated, or otherwise known to apply to similar services in NZ. If in doubt then follow basic advice such as mask wearing and social distancing.
- Maintaining your own record of your visit for any local or national public health reasons.
- Using all mandatory government endorsed contract tracing facilities, such as QR codes and manual sign in sheets. These are available in multiple locations near entrance doors to Confluence, for all visitors or users of each area of Confluence. It is your responsibility to use these and provide accurate information.
- There may be circumstances when entry to Confluence is only permitted to those who use one or more contract tracing systems provided, or other definitions we receive from national or local governments.
- Active attempts by you to not use, or avoid, or disrupt any method to support contract tracing, in any circumstances, will result in your future entry being prohibited and any paid or unpaid access being revoked.
- Following any official government health advice or restrictions that may result from visiting or using Confluence.
3.3 Alcohol: We ask that alcohol is not consumed or stored on the premises for any length of time. If temporarily stored here, for example as shopping brought into the space, it should be kept in a closed bag at all times, so must not be placed in view or in any shared fridge or storage.
3.4 Non-prescription drugs: Confluence is a drug free environment. Please do not bring any non-prescription drugs onto the premises.
3.5 Access to the Internet: Internet access within Confluence WiFi coverage area is unrestricted by local network software or hardware. When accessing it on any device you are required to abide by New Zealand law at all times. This includes copyright law, age-restricted material, and any other applicable restriction enforced by the government or other authorities acting for the government. Additional or further restrictions may apply from Confluence's Internet service provider (Spark NZ), and also any service providers you may use via the internet. Confluence and its owning company, Double Farley, are subject to New Zealand laws and will cooperate with any request received where endorsed by applicable authority or order.
3.6 Illegal or objectionable material: We ask that you refrain from downloading, accessing directly or indirectly, or viewing any material or content via the Internet or other digital services whilst at Confluence that is illegal under New Zealand law, or deemed to be objectionable by the same law. Full details can be found here: https://www.dia.govt.nz/Censorship-and-the-Internet
3.7 Personal items: Defined as items which are not owned by Confluence or its owners or staff, yet are brought into or used within any Confluence space. Whilst care is taken by the owners to maintain security in Confluence spaces, it remains your sole responsibility for the safety, security, and usage of any personal items you may bring into the space. This includes safety to others and items owned by Confluence, plus fixtures, fittings, or fabric of the building itself.
3.8 Insurance: The owners of Confluence maintain a public liability insurance for their business operations and a business contents insurance. The contents insurance does not include items not owned by Confluence.
3.9 Welcome pack: A printed welcome pack may be provided to Confluence coworkers which contains additional information on these policies. It must be read in conjunction with these online policies and where a conflict or difference is noted it will be accepted that the online policy or difference is the most up-to-date version. You will be asked to read and sign your acceptance of the policies provided in your welcome pack when you arrive or shortly afterwards. This signed agreement will stand alongside your default agreement as outlined in 1.1 above.
4. Refund policy
4.1 Refund options: For paid online coworking:
- All new coworking desk users at Confluence are offered a free varying period of hours or days (depending upon the deal selected) to ascertain if coworking at Confluence is suitable for them. Refunds and termination of paid deals will be offered within this period by request or by mutual agreement, or where Confluence Policies are not abided to by any coworker.
- If at any point during your free period of a new Confluence coworking desk either you, or we, decide that it is not suitable for you and your business, we will refund anything paid, minus any payment fees we paid to receive your payment, or void any invoices raised.
- New coworkers to Confluence are broadly defined as those who have not used a coworking desk before, or within 12 months of their last visit.
- If at any point up until 1 day before your intended and notified arrival to use any coworking desk, you need to cancel we will refund your payments, minus any payment fees we paid to receive your payment, or void your invoice.
- Refunds only apply to funds we have actually received, minus any fees to receive those payments, and do not apply to free, gifted, or promotional offers.
- If after your arrival at Confluence you wish to cancel your remaining days or hours, and it is after any free period provided for that coworking desk, we cannot provide a refund or credit, sorry. But will offer to shout you a coffee and have a conversation to see if it is anything we've not met your requirements on, and how we might change that.
- In any event of a refund being provided all personal items must be removed from a desk and surrounding office space to enable reuse of the space for another coworker.
- Upon refund, cancellation, or abandonment of your coworking desk at Confluence it is a requirement that any keys, fobs, passcode, or any other access items, are returned to us within 10 working days. Failure to do so may result in a charge to you for us to recover replacements and associated administration.
4.2 Refund options: All paid online events:
- If you are unable to attend an event for any reason you must cancel your order as soon as possible.
- Cancellations can be received via replying to your ticket or reservation email, by phone, or in person using our Contact Confluence details in the footer of this website.
- Cancellations received anytime before 3 days of the event start day will be refunded, minus any fees incurred by us to receive your payment, and processed within 5 working days.
- Cancellations received after 3 days before, during or after, the event start date cannot normally be refunded. In some limited and exceptional circumstances we may be able to offer a credit for a similar event if you contact us as soon as you are able to.
- If not replying to your original order email, your cancellation information must include your name, your order number, and a New Zealand bank account where we will pay any approved refund into. Failure to supply one or more of these will delay the process.
- Credit amounts may exclude any payment receiving fees paid by us when we received your original order, and will be processed using our online accounting software.
- You will be responsible for informing us of any credit amounts you believe are owing when making another booking. We will verify the amount and discount the new booking accordingly.
- Credit bookings must be selected as 'invoice' for payment types to avoid incurring another payment. Where 'invoice' is not available for a particular event we cannot process credits against that event.
- A credit payment can only be used once against another booking. Any amount not required for that booking will be forfeited.
- Credit payments can form part payment for applicable higher cost events.
- All credits are at the discretion of the owners of Confluence and subject to availability.
4.3 Refund options: All paid online cinema:
- If you have paid online and are unable to attend for any reason you must cancel your order as soon as possible by contacting Confluence directly.
- Cancellations can be received via replying to your ticket or reservation email, by phone or in person using our Contacting Confluence details shown in the footer of this website.
- Cancellations received anytime before the published event start time will be refunded without question, minus any significant fees incurred by us to receive your original payment, and processed within 3 working days.
- Cancellations received after the published event start time cannot be refunded sorry. In some limited and exceptional circumstances we may be able to offer a credit or swap your tickets to a similar event if you contact us as soon as you are able to.
- Paid customers who do not arrive prior to the published start date and time, and do not inform us of their non-arrival, will be considered a cancellation by default and not normally offered a refund or ticket swap.
- Paid refunds only apply to funds we have actually received via cash or debit card, minus any fees to receive those payments, and do not apply to free, gifted, rewarded, or promotional offers.
- Where a refund is not available, for example for rewarded tickets, we may be able to swap your reward for a future date, depending upon availability and suitability of that film.
- If not replying to your original order email, your cancellation information must include your name, your order number, and a New Zealand bank account where we will pay any approved refund into. Failure to supply one or more of these will delay the process.
4.4 Online or telephone reservations for cinema:
- Reservations for cinema seats can be made online for all scheduled films, or by calling (06) 2813474 for most films.
- Most reservations will allow you to select individual seats for all members of your booking. Please call us if you require advice about our seating types or locations.
- Unpaid reservations are not valid as seat purchases until paid for in full, either in the cinema on the night or earlier.
- Due to demand we may release unpaid reservations within 10 mins of the advertised start time. If you are planning or unexpectedly need to arrive close to, or after this time, then please let us know so we don't release your items to wait listed people, or walk in's.
- Unpaid reservations can be cancelled anytime up until 10 mins before the advertised start time on your ticket.
- Paid reservations who arrive later than 5 minutes before the start time without informing us beforehand will be processed as walk-in cinema sales and may not have the same seating they originally selected.
4.5 Non-reserved or paid online walk-in cinema:
- Only unreserved or unpaid for seats will be available for walk in sales. Unless reserved seats are unclaimed and we are not informed of a late arrival, then within 10 mins of the advertised start time, these seats may be released to walk-in sales.
- Doors open 30 mins before the advertised start time. Early arrival does not increase your chance of a seat if all seats are already sold-out by paid online or reserved online customers. But it does improve your chances of obtaining preferred seating from those available.
- Walk-in sales of groups of 2 or more may only be offered seats that are in different rows or not next to each other. We recommend using our free reservation service if you intend on bringing a party of 3 or more people to any screening.
4.6 Online sales refund process: Any approved refund amounts for reservations will only be paid into a New Zealand bank account in New Zealand dollars, regardless of your original payment method. They will be deducted of all fees paid by us to receive your original payment. We aim to process all accepted refunds within 5 working days from the date we accept them, this will be delayed if you fail to supply us with a suitable bank account to receive the refund. Unfortunately we are unable to offer cash or other types of refund.
4.7 In person sales refund process: Card payment refunds will be provided where error or omission has occurred by either party unless the item purchased was substantially consumed (food and drink sales), or past the advertised start time (cinema sales), where a refund will then be discretionary based on circumstances. Refunds for card payments can only be made to the original card for the transaction. In person cash sales meeting the same refund criteria as card payments will be provided in cash.
5. Receipts for sales
5.1 It is your responsibility to provide us with accurate information when booking or reserving online, including all required information fields. In particular your email address, as this will be used for sending your tickets and other important information. It is one of the required information items you have to enter to complete your order online, but is not validated or tested. If you have placed an order online, including reservations and wait lists, but not received any confirmation email, then please check your junk mail box first. But if you think you, or we, might have made a mistake, or wish to change the email address provided, then please telephone us or email us as soon as possible.
5.2 For events and cinema paid online you will be emailed a receipt which is your entrance ticket and GST receipt, but only where you have paid fully online. When you arrive please confirm the name used for the order at the reception, and pay the requested amount for reservations. There is no need to print out your email, but you can note the order number as this is also referenced and can be cross checked when you or your party members arrive. If you have purchased multiple tickets in one order then please try to ensure everyone arrives together for entry as a numbered group, or that each person is provided with your order number.
5.3 For events and cinema reserved you will be emailed a confirmation that shows zero payment receipt, and therefore requires you to pay upon arrival for the event or cinema. The amount due will be as advertised at the time you made the reservation online. There is no fee for reservations. There is no need to print out your email, but you can note the order number and/or name of the person ordering, as these will be cross checked when you or your party members arrive. If you have reserved multiple tickets in one order then please try to ensure everyone arrives together for entry as a numbered group, or that each person is provided with your order number or person who the tickets were booked by.
5.4 For events and films sold out and offering wait lists you will be emailed a confirmation of your request to put you on a priority waitlist for any unclaimed reservations or non-arrival paid tickets. Please arrive as close as possible to the advertised door opening time as all wait listed people will be prioritised together, and offered seats before non-wait listed walk in's. However we offer no guarantee that you'll be provided with the item(s), but this is your best chance of securing one and helps us plan the events - so thank you for your patience.
5.2 For events and cinema paid online you will be emailed a receipt which is your entrance ticket and GST receipt, but only where you have paid fully online. When you arrive please confirm the name used for the order at the reception, and pay the requested amount for reservations. There is no need to print out your email, but you can note the order number as this is also referenced and can be cross checked when you or your party members arrive. If you have purchased multiple tickets in one order then please try to ensure everyone arrives together for entry as a numbered group, or that each person is provided with your order number.
5.3 For events and cinema reserved you will be emailed a confirmation that shows zero payment receipt, and therefore requires you to pay upon arrival for the event or cinema. The amount due will be as advertised at the time you made the reservation online. There is no fee for reservations. There is no need to print out your email, but you can note the order number and/or name of the person ordering, as these will be cross checked when you or your party members arrive. If you have reserved multiple tickets in one order then please try to ensure everyone arrives together for entry as a numbered group, or that each person is provided with your order number or person who the tickets were booked by.
5.4 For events and films sold out and offering wait lists you will be emailed a confirmation of your request to put you on a priority waitlist for any unclaimed reservations or non-arrival paid tickets. Please arrive as close as possible to the advertised door opening time as all wait listed people will be prioritised together, and offered seats before non-wait listed walk in's. However we offer no guarantee that you'll be provided with the item(s), but this is your best chance of securing one and helps us plan the events - so thank you for your patience.
6. Customer Information
6.1 It is your responsibility to provide us with accurate information when creating any sort of customer account online, including all required information fields. In particular your email address, as this will be used for your login. It is one of the required information items you have to enter to create your account online, but is not validated or tested other than sending you a confirmation email. Please check your junk account if this email is not received within a few minutes.
6.2 Data for customer accounts is held on secure servers maintained by Weebly for Confluence under our service agreement. Whilst every available and applicable action is taken by Confluence to ensure the safety of this system and your data, we cannot be held responsible for any loss, error, or omission, but will work with you as best we can to help identify any such occurrence once you notify us.
6.3 You must be careful with your account password and never share it or give access to your account for others. You remain responsible for ensuring your password is secure and meets the minimum security requirements at the time of account creation, or any subsequent time thereafter, i.e. forgotten password or policy update.
6.4 Confluence Cinema Reward accounts or memberships are provided to you via our contracted third party vendor, Veezi, and are only valid for one account per person. While not age restricted themselves, the rewards offered can only be used for suitable age rated films for the reward account holder. Rewards are not transferrable and have an expiry date. Rewards cannot be exchanged for cash and may have other limitations of use depending upon how they are claimed.
6.5 If you believe any account offered by us to you has been accessed without your authority or have any cause for concern, please contact Confluence as soon as you can using this telephone us or email address. Please also refer to our Privacy Policy for more information.
7. Gift cards
7.1 Gift Cards have a balance of funds maintained by our website account under agreement to us. This is no longer maintained when the balance reaches zero.
7.2 The original purchase amount for gift cards is transferred to a Double Farley account when the gift card is purchased online or in person, with Double Farley paying any transaction or currency conversion fees.
7.3 The balance remaining after this as accessible to the recipient online is an indication only and will be deferred to by Double Farley records in all circumstances.
7.4 Gift Card availability and security is dependant upon your compliance with the Gift Card terms and conditions as well as Confluence's terms and conditions laid out here. While every care will be taken to ensure that gift card balances and function remain valid indefinitely, there may be circumstances, including those beyond our control, which mean they can no longer be used, or are temporarily unavailable, and where this is longer than 3 working days we will refund any remaining balances to the original purchaser of the gift card, using the same payment method (if available).
7.5 Gift cards can only be redeemed for in-person or over the phone reservations or sales, unless an online product being offered specifically states they can be redeemed against it. Gift cards should not be used to purchase other gift cards, even if the system allows it - any such use may result in all connected gift card balances being deemed void.
7.2 The original purchase amount for gift cards is transferred to a Double Farley account when the gift card is purchased online or in person, with Double Farley paying any transaction or currency conversion fees.
7.3 The balance remaining after this as accessible to the recipient online is an indication only and will be deferred to by Double Farley records in all circumstances.
7.4 Gift Card availability and security is dependant upon your compliance with the Gift Card terms and conditions as well as Confluence's terms and conditions laid out here. While every care will be taken to ensure that gift card balances and function remain valid indefinitely, there may be circumstances, including those beyond our control, which mean they can no longer be used, or are temporarily unavailable, and where this is longer than 3 working days we will refund any remaining balances to the original purchaser of the gift card, using the same payment method (if available).
7.5 Gift cards can only be redeemed for in-person or over the phone reservations or sales, unless an online product being offered specifically states they can be redeemed against it. Gift cards should not be used to purchase other gift cards, even if the system allows it - any such use may result in all connected gift card balances being deemed void.
8. Privacy Policy
8.1 Confluence has a published list of principles which collectively form our privacy policy. They can be read here, and are considered integral to all applicable Confluence policies.
9. Communications Policy
9.1 Confluence Coworking Wait List Communications Policy
- By submitting your name and email address to Confluence using the wait list form, your details will be added to a wait list for coworking desk availability.
- They will not be used, sold, of given to anyone.
- They will not be used by us for anything else.
- By submitting a form you agree that this is not an order or reservation for any service from Confluence
- By submitting a form you are indicating to us that you are interested in Confluence Coworking either as soon as availability for a particular desk deal comes up, or at some point in the future.
- At some future date everyone on the wait list will be emailed Confluence Coworking availability details and engaged with on a first to respond basis.
- If you wish to remove yourself from the wait list please submit another form using that same details as before, but with the comment 'please remove me, thank you.'
