Confluence polices |
Dated: 13 April 2018 these policies replace any previously published or printed policies.
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All policies are subject to change and reviewed periodically. Current coworkers will be notified of any changes and have the right to cancel and refund their remaining access period within 2 days after notification of changes should they no longer agree to abide by the policies and conditions.
1. General policy
1.1 Agreement: By purchasing any coworking desk or using any free coworking option you agree to abide by the following policies and all the coworking terms and conditions as stated in your receipt, and/or joining information.
1.2 Non-agreement: Failure to agree or abide by these policies and conditions may result in your coworking access being cancelled without refund, including your access to Confluence being removed.
1.3 Owners: Confluence Whanganui Limited is a registered NZ business. Banking and financial management is provided by Double Farley Creative Partners Limited. Your billing and receipts will show further details of this arrangement.
1.4 Owners responsibilities: We work hard to ensure that we provide a safe environment for you to work in by ensuring that all equipment is safe to use, and that any hazards are eliminated, isolated, or minimised. Confluence takes your physical and emotional health seriously. If you are finding anything happening in Confluence stressful or upsetting, please let your hosts know immediately.
1.5 Marketing and site registrations: Visitors to the www.confluence.kiwi website are able to register their name and email details using the menu links. Registration will provide a login and access to pages within the website. These pages may contain discount codes for use in the website online shop. By registering you agree to allow direct email marketing from Confluence and their owning company, Double Farley. Your email details will not be provided or sold to any other parties. You can unregister at anytime by emailing events@confluence.kiwi with your name and email address and the subject line 'Please unregister me'.
1.6 Discount codes: Codes can only be used once per product, per transaction. Buyers of more than one product or service which are applicable to discount codes must buy each product or service one at a time in order to receive the full discount for each. Discounts are applied during check-out and cannot be used after their expiry date.
1.7 Provision of services: Every reasonable effort will be made by the owners of Confluence to meet our commitment to you either in service delivery or maintaining our policies and terms. However circumstances may impede our delivery of these services to you, and if this happens we will communicate with you as soon as possible and continue to do so until those circumstances have been resolved sufficiently to allow our normal service delivery, policies, and terms, to be restored.
1.8 Circumstances impeding services: These include community wide events such as war, strike, quarantine, natural disasters, accidents, or major incidents which disrupt or remove access to the building, Confluence staff, or the wider area of Whanganui. Also included are circumstances relating solely to the owners of Confluence, or those responsible for delivering services to you. These can include sickness, travel delay, emergencies, or other unforeseen events. The exact definition of an impeding circumstance is entirely at the discretion of the owners and will not be subject to third party input.
1.9 Process when impediment of services occurs: Confluence will communicate with you generally via our social media or newsletters. If you have a paid for service in place we will attempt to mitigate any impact on that service, or where not applicable or practical as we decide, we will invoke a cancellation process on your behalf. This will be subject to the terms outlined in section 4.
1.2 Non-agreement: Failure to agree or abide by these policies and conditions may result in your coworking access being cancelled without refund, including your access to Confluence being removed.
1.3 Owners: Confluence Whanganui Limited is a registered NZ business. Banking and financial management is provided by Double Farley Creative Partners Limited. Your billing and receipts will show further details of this arrangement.
1.4 Owners responsibilities: We work hard to ensure that we provide a safe environment for you to work in by ensuring that all equipment is safe to use, and that any hazards are eliminated, isolated, or minimised. Confluence takes your physical and emotional health seriously. If you are finding anything happening in Confluence stressful or upsetting, please let your hosts know immediately.
1.5 Marketing and site registrations: Visitors to the www.confluence.kiwi website are able to register their name and email details using the menu links. Registration will provide a login and access to pages within the website. These pages may contain discount codes for use in the website online shop. By registering you agree to allow direct email marketing from Confluence and their owning company, Double Farley. Your email details will not be provided or sold to any other parties. You can unregister at anytime by emailing events@confluence.kiwi with your name and email address and the subject line 'Please unregister me'.
1.6 Discount codes: Codes can only be used once per product, per transaction. Buyers of more than one product or service which are applicable to discount codes must buy each product or service one at a time in order to receive the full discount for each. Discounts are applied during check-out and cannot be used after their expiry date.
1.7 Provision of services: Every reasonable effort will be made by the owners of Confluence to meet our commitment to you either in service delivery or maintaining our policies and terms. However circumstances may impede our delivery of these services to you, and if this happens we will communicate with you as soon as possible and continue to do so until those circumstances have been resolved sufficiently to allow our normal service delivery, policies, and terms, to be restored.
1.8 Circumstances impeding services: These include community wide events such as war, strike, quarantine, natural disasters, accidents, or major incidents which disrupt or remove access to the building, Confluence staff, or the wider area of Whanganui. Also included are circumstances relating solely to the owners of Confluence, or those responsible for delivering services to you. These can include sickness, travel delay, emergencies, or other unforeseen events. The exact definition of an impeding circumstance is entirely at the discretion of the owners and will not be subject to third party input.
1.9 Process when impediment of services occurs: Confluence will communicate with you generally via our social media or newsletters. If you have a paid for service in place we will attempt to mitigate any impact on that service, or where not applicable or practical as we decide, we will invoke a cancellation process on your behalf. This will be subject to the terms outlined in section 4.
2. Fair use policy
2.1 Agreement: All coworking benefits, paid or unpaid, are provided on a best endeavours basis, and therefore subject to availability or may change or be removed during your coworking access.
2.2 Notification: Where possible you will be notified of any change to your benefits at least 2 working days before they are made.
2.3 Non-notification: In circumstances where prior notification is not possible, for example emergencies, we will try to offer alternatives or work with you to ensure minimal disruption to you. However we cannot guarantee any of the coworking benefits will continue without change, or remain in place.
2.4 Your usage: All coworking benefits, including access to the building, are provided to you subject to fair usage.
2.5 Fair usage: No one coworker, or group of coworkers, shall use or access a benefit in a manner which, but is not limited to, causes other coworkers to loose access, or distress, or affects the running of Confluence business as a whole. Determination of fair usage is at the sole discretion of your hosts at Confluence Whanganui Limited and is not open to discussion or influence.
2.2 Notification: Where possible you will be notified of any change to your benefits at least 2 working days before they are made.
2.3 Non-notification: In circumstances where prior notification is not possible, for example emergencies, we will try to offer alternatives or work with you to ensure minimal disruption to you. However we cannot guarantee any of the coworking benefits will continue without change, or remain in place.
2.4 Your usage: All coworking benefits, including access to the building, are provided to you subject to fair usage.
2.5 Fair usage: No one coworker, or group of coworkers, shall use or access a benefit in a manner which, but is not limited to, causes other coworkers to loose access, or distress, or affects the running of Confluence business as a whole. Determination of fair usage is at the sole discretion of your hosts at Confluence Whanganui Limited and is not open to discussion or influence.
3. Behaviour policy
3.1 You are responsible for: Your own behaviour including looking after your own health & safety.
This means:
3.3 Alcohol: We ask that alcohol is not consumed on the premises.
3.4 Non-prescription drugs: Confluence is a drug free environment. Please do not bring any non-prescription drugs onto the premises.
3.5 Access to the Internet: Your access to Confluence coworking Internet benefits is unrestricted by local network software or hardware, and you are required to abide by New Zealand law at all times. This includes copyright law, age-restricted material, and any other applicable restriction enforced by the government or other authorities acting for the government. Additional or further restrictions may apply from Confluence's Internet service provider (Spark NZ), and also any service providers you may use via the internet.
3.6 Illegal or objectionable material: We ask that you refrain from downloading, accessing directly or indirectly, or viewing any material or content via the Internet or other digital services whilst at Confluence that is illegal under New Zealand law, or deemed to be objectionable by the same law. Full details can be found here: https://www.dia.govt.nz/Censorship-and-the-Internet
This means:
- Respecting everyone else at Confluence - harassment or bullying of any kind is not acceptable in this space.
- Reporting anything in the environment you feel constitutes a hazard.
- Recording any incidents or accidents that occur.
- Ensuring that you have set up your work area to minimise your exposure to physical strain.
- Taking care of your mental and emotional health.
3.3 Alcohol: We ask that alcohol is not consumed on the premises.
3.4 Non-prescription drugs: Confluence is a drug free environment. Please do not bring any non-prescription drugs onto the premises.
3.5 Access to the Internet: Your access to Confluence coworking Internet benefits is unrestricted by local network software or hardware, and you are required to abide by New Zealand law at all times. This includes copyright law, age-restricted material, and any other applicable restriction enforced by the government or other authorities acting for the government. Additional or further restrictions may apply from Confluence's Internet service provider (Spark NZ), and also any service providers you may use via the internet.
3.6 Illegal or objectionable material: We ask that you refrain from downloading, accessing directly or indirectly, or viewing any material or content via the Internet or other digital services whilst at Confluence that is illegal under New Zealand law, or deemed to be objectionable by the same law. Full details can be found here: https://www.dia.govt.nz/Censorship-and-the-Internet
4. Refund policy
4.1 Refund options: For paid Confluence coworking desks:
- All coworking desks include an initial period to test the waters.
- Specific coworking desk test the waters lengths are as described in the full product details for that desk.
- If at any point during your testing the water period for a Confluence coworking desk either you, or we, decide that it is not suitable for you and your business, we will refund anything paid, minus any payment fees we paid to receive your payment, or void any invoices raised.
- If at any point before you arrive to use any coworking desk, you need to cancel we will refund your payments, minus any payment fees we paid to receive your payment, or void your invoice.
- Refunds only apply to funds we have actually received, minus any fees to receive those payments, and do not apply to free, gifted, or promotional offers.
- If after your arrival at Confluence you wish to cancel, and it is beyond the testing the water period for that coworking desk, we cannot provide a refund or credit, sorry. But will offer to shout you a coffee and have a conversation to see if it is anything we've not met your requirements on, and how we might change that.
- Upon refund or cancellation of your coworking desk option at Confluence it is a requirement that any keys, fobs, passcode, or other access items are returned to us within 10 working days. Failure to do so may result in a charge to cover replacements and associated administration.
4.2 Refund options: All events or workshops paid for via this website are:
- If you are unable to attend an event or workshop due for any reason you must cancel your order as soon as possible.
- Cancellations can be received via email, phone, or in person using our Contact Confluence details in the footer of this website.
- Cancellations received anytime before 48hrs of the event or workshop start time will be refunded, minus any fees paid to receive your payment.
- Your cancellation information must include your name, your order number, and a New Zealand bank account where we will pay any approved refund into. Failure to supply one or more of these will delay the process.
- Alternatively, if you are unable to attend an already paid for event or workshop and you contact us to request this, then we may, at our discretion, offer you credit for the amount you paid to be later credited by you against a repeated or similar type of events which is scheduled within the next four months.
- Credit amounts will exclude any payment receiving fees paid by us when we received your original order, and will be processed using our online accounting software.
- You will be responsible for informing us of any credit amounts you believe are owing when making another booking. We will verify the amount and discount the new booking accordingly.
- Credit bookings must be selected as 'invoice' for payment types to avoid incurring another payment. Where 'invoice' is not available for a particular workshop or event, we cannot process credits against that workshop or event.
- A credit payment can only be used once against another booking. Any amount not required for that booking will be written off. Credit payments can form part payment for higher cost events or workshops.
- All credits are at the discretion of the owners of Confluence and subject to availability.
4.3 Refund process: Any approved refund amounts will only be paid into a New Zealand bank account in New Zealand dollars, regardless of your original payment method. They will exclude all fees paid by us to receive your original payment. We aim to process all accepted refunds within 5 working days from the date we accept them, this will be delayed if you fail to supply us with a suitable bank account to receive the refund. Unfortunately we are unable to offer cash or other types of refund.